Our appointments, sessions and your well being is very important to me and I understand that sometimes, sh*t happens and life can throw all sorts of curve balls.
If you need to reschedule your appointment, I respectfully request at least 24 hours notice in order to offer a reschedule.
If a cancellation is required, I will need a minimum of 48 hours notice as this compromises any appointments I can offer to other clients.
Notifications must be made directly to my email address here.
Thou Alone Refund + Cancellation Policy:
Cancellations made within 24 hours will not receive a refund.
Any cancellation or reschedule made less than respective 48/24 hours will result in a fee.
The amount of the fee will be equal to 50% of the reserved service.
If you are more than 15 minutes late for your service, I will not be able to accommodate you.
In this case, the same cancellation fee will apply.
I will do my very best to reschedule your service for another time that is convenient to you.
I require pre-payment to hold your appointment.
Cancellation fees will be charged to your payment method on file from the original booking.
In the event of a true, unavoidable emergency or COVID related, all of your cancellation fee may be applied to future services as a credit.
I respectfully request proof of a positive COVID test in order to provide future credit.